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Our standard processing time is 7-14 workdays, but there's also a possibility we may ship sooner, depending on many orders are in the queue. Selecting the Rush/Express order option when adding your product to the cart ensures your order will be processed as quickly as possible (3 to 5 work days). 

After we create your bespoke piece, shipping usually takes 1-4+ weeks, depending on your location. Please read our Policies

Currently, we accept credit and debit card payments. Please rest assured that all transactions are held to the highest security standards and are 3D and SCA secured.
All packages are insured, tracked, and sent with priority shipping via air freight. This ensures you get your package quickly and safely. After your order is shipped, we'll send you a unique tracking code. For more details, please refer to our Policies

Yes. Most products have an Express/Rush processing time option which you can select when adding them to your cart. This option will guarantee you a fast processing time (the item will ship as fast as possible), but the actual shipping time will still be 1-4+ weeks on average, depending on your location. Please refer to our Policies.

Due to the bespoke and handmade nature of our products, they are final sale and returns, refunds, and exchanges are only considered when we've sent you a wrong product. For more details on our return policy, please refer to our Policies.

Since our products are handmade with the highest quality materials, they generally last very long. With proper care, your beautiful piece can last many years or even a lifetime! Here are a few tips to ensure it lasts for a long as possible:

  • When not worn, keep it in the original box to avoid dust accumulation.
  • Avoid too much bending and try not to drop or shake it.
  • Limit exposure to chemicals contained in hair products. 
  • Avoid humidity and sudden changes in temperature.

Yes, we accept custom orders.

If you're looking for a different color or slight modification to our existing products, then this will be free of charge in most cases.

If you're looking for a fully custom piece (one that isn't listed on our website), we can give you a quote after discussing the details. 


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